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Inquiry for Information Systems (Technical Inquiry)

Inquiry form

  • * Required field.
  • Please describe your troubles/questions/requests in details such as

    Printer Model Name
    Interface
    Serial Number (You can find it on the rating label)
    Firmware version (You can find it on the self print result by the printer)
    Memory Switch settings
    Driver (Windows/OPOS/etc) is used or not / OS version

    Please note that we may not be able to answer your question depending on your question.
  • A confirmation e-mail will be sent automatically from our system to your e-mail address once our system receives your question.
  • In case you do not receive the confirmation e-mail from our system in a few minutes, please verify your e-mail address and send your inquiry once again.
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Personal Information

Personal information entered by you shall be strictly managed in accordance with the Citizen’s Privacy Policy, and we shall refrain from using it for any purpose other than response to the relevant inquiries without your consent. Please read the Citizen’s Privacy Policy, and if you agree to it, please click “Agree” and then go to “Confirm” You can withdraw this agreement at any time.

Citizen Group Privacy Policy/ Citizen Group EU Personal Data Protection Policy
Citizen Systems Japan Co., Ltd. Privacy Policy


Personal Information

Depending on your inquiry, your information may be shared with our employees, our subsidiary company, agents and/or business partners, in order to fulfill your inquiry.